Returns, reviewed by people.
Returns at SKXNZ are requested from the order itself after delivery. Every request is reviewed individually — nothing is auto-approved and nothing is promised that operations cannot keep.
The complete published return policy — windows, conditions, and charges — is being finalized ahead of public launch. Until then, every return is handled case by case through review.
How a return works today
- Open the delivered order in Your Orders.
- Select the items and quantities you want to return, add your reason, and submit the request.
- SKXNZ reviews the request. You can follow its status any time in My Returns in your account.
- If a return is approved, pickup and refund steps are arranged and confirmed to you — they are never scheduled automatically at submission.
What you can expect
- Returns can be requested only for orders that have been delivered.
- Each item can be returned up to the quantity you purchased, once.
- A submitted request means a review — not an approved refund.
- Refunds are only issued after a return is approved and processed; no refund timing is promised before that confirmation.
Where to go
Request a return from the order itself, or check the status of one you already submitted. Both need you to be signed in to the account that placed the order.